Claire Baker trading as Happy Healthy Empowered is committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or via the other methods on our contact page.
What Information we hold
Information that relates directly to you, such as:
Personal Contact Details
Social Media Username
Session dates and payment information.
How we might use your personal information
To carry out sessions with you
To send newsletters
To inform you of videos or blogs that might be of interest to you.
To inform you about products, services or promotions.
We may contact you by: email, post, telephone, SMS text message or social media
How we gather your personal information
Provided by you directly to us.
Questionnaires that you complete and send to us
Hand written or typed notes are taken during sessions
Correspondence between us
When you visit the website
Through forms collecting your email address to sign up for newsletter or other information.
Your data protection rights
Your rights are detailed in the GDPR regulation. A summary can be found on the Information Commissioners Office (ICO) website https://ico.org.uk
Requesting a copy of your information
You may request a copy of any data we hold about you.
Updating or correcting your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.
Deleting your information
- You have the right to request erasure of your personal information.
- You can unsubscribe from our newsletter by using the unsubscribe option at the bottom of each email.
- Client data about sessions must legally be kept for 7 years.
Automated decision making
We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
A cookie is a small piece of information that is placed on your computer when you visit certain websites. We may use third party analytics cookies, which are placed by or on behalf of companies such as Google. They are used for statistical analysis by us to look at the number of and types of visitors to our websites. We have no access to personal information form these third-party cookies. The third-party organisations that place cookies have their own strict privacy policies
You can turn off cookies within your web browser. To do this look at the ‘help’ menu on your browser. Switching off cookies will not restrict your use of our websites.
Protecting your Personal Information
- Your personal information is stored in password protected files on a password protected laptop and password protected back up hard drive.
- Your personal information may also be stored in the wider internet under secure cloud-based storage services, such as Dropbox or Google Drive.
- No transmission over the internet can be entirely secure. Therefore we cannot guarantee the protection of your personal information. Any information you send is at your own risk and we recommend that you password protect it. Once received, we use strict procedures to protect the security of your personal information.
- Your personal sensitive information (health profiles, questionnaires and session notes) are stored only as hard copy. If you send sensitive information via email or cloud service, it is printed and held as hard copy and deleted from the computer after printing. Only information that is necessary in working together and keeping you safe is held.
- To protect your sensitive information, your data has been divided between PC and hard copies
- Paper copies of your personal information are stored in a lockable filing cabinet in a locked house. To protect your sensitive information your name is not written on the notes and they are stored using your client ID and not your name.
- The client ID is only linked to your name via a spreadsheet on the PC. This spreadsheet contains your name, contact information, session dates and payment details but no sensitive health information.
- If we have a session at an external clinic or therapy room, the paper copies of your notes will be carried securely to and from the clinic.
Disclosing your Personal Information
We do not pass your personal information to third parties for marketing purposes.
Your information may be shared with third parties used to help us run the contractual obligation of our business.
If you subscribe to our newsletter, you first name and email address are stored by MailChimp for the purposes of us sending you an email. We gather statistics around email opening and clicks to help us monitor and improve our newsletter. You can unsubscribe at any time by using the unsubscribe button in any email we send you. For more information, please see Mailchimp’s privacy notice.
If you are working with me as part of a practitioner team, then with your consent some personal and sensitive information will be shared between us. It will always be shared only according to your specific wishes and you can request certain information not to be shared.
Invoice details may be shared with accountants for reporting purposes.
Other sharing of information
- the event of a claim as required by law
- We may disclose your personal information in response to orders by the government or law enforcement authorities.
- If yourself or another person is at risk of harm, appropriate professionals will be notified.
- With yourself if you request copies of your notes. If you would like these posting then a small charge will be made to cover administration, printing and postage. They can be provided free or charge in a password protected file shared over the internet at your own risk.
- With a third party with power of attorney who is acting on your behalf.
How long we store your personal information
If you are a client we may retain your personal information for a period of 7 years following our the date you last receive our services to ensure we are able to comply with any legal, audit, investigation and regulatory requirements.
If the client is under 18 years of age then consent is required from a parent or guardian and information will be stored for 7 years from the date the client turns 18 years old, as per UK law.
Changes to this statement
If we change this statement, we will post an updated version on our website. Please check the website regularly for any changes.
This statement was last updated on 24 May 2018.